FAQs

Can I change my order once it has been placed?

Once we receive your order, we get to work on it right away so that the item is with you as soon as possible. We understand that you may want to ask us to try, and you may contact Customer Service to make a request for a change or cancellation. Please be aware that there is a slight delay with our dispatch emails so the item may have already been sent even if you have not received the email confirming this. You are welcome to return the item following our standard returns policy.

How do I change my address?

To protect our customers from potential fraudulent orders you’re unable to change the address on your order once it has been placed, so please ensure all of your address details are correct when placing your order.

How do I track my order?

Once your order is dispatched you’ll receive confirmation via email, which will tell you which courier your order has been shipped with and the tracking number for your order. You can then visit the courier’s website the next working day for up to date tracking of your order right up to delivery.

I have received a faulty/damaged item – what should I do?

If you’ve received a faulty or damaged item, please contact our Customer Services team via email at service@yourdesignbd.com. When emailing, please ensure you include the following in your email:

– Your Order Number
– Item code/Product name
– Details of fault
– If you would prefer a refund or replacement

I have received an incorrect item – what should I do?

If you’ve received an incorrect item, please contact our Customer Services team via email at service@yourdesignbd.com. When emailing, please ensure you include the following in your email:

– Your Order Number
– Item code/Product name
– Details of fault
– If you would prefer a refund or replacement

Part of my order is missing – what should I do?

We’re really sorry if some of your order is missing. Please contact our Customer Services team via email at service@yourdesignbd.com. When emailing, please ensure you include the following in your email:

– Your order number
– Item code/Product Name of the missing item on the invoice
– If you would prefer a refund or replacement

How do I return my item(s)?

If you are looking to return an item(s), simply contact us at service@yourdesignbd.com within 30 days and we will be in touch to organise the return.

When do I get my refund once I have returned my item(s)?

We understand that refunds are a priority for our customers having returned an item. Once we have received and inspected the item(s), please allow 14 days for email confirmation advising that your item has been refunded.

I would like to make a wholesale enquiry – how do I do this?

For large quantities of items sold at wholesale, please enquire at service@yourdesignbd.com.

I have just found your website and your prices are cheaper than on Amazon and eBay – why is this?

We aim to sell our products as reasonably as we possibly can to our customers. We do pay listing fees on these marketplaces and the price we charge reflects this. On our website, we don’t pay listing fees in the same way so this is reflected in the prices.